At Photographer Supply Co., we are dedicated to delivering your custom-crafted products efficiently and with care. This guide provides a clear overview of our shipping procedures, ensuring transparency from the moment you place an order to the delivery at your doorstep.
Production Time
Once we receive your order and payment, you will receive order confirmation. If you ordered personalized products, you should receive mockup within 72 hours. Look carefully at all details and make corrections if necessary (you can make up to 3 corrections). Approve if everything made correctly.
Our skilled artisans begin creating your personalized product in our specialized workshop. Depending on the complexity and volume of the order, the crafting process may take 3-5 working days after approval. Each order is individually processed to your preferences, ensuring best outcome for your order. This attention to detail requires time, and we ensure every product meets our high standards. Please note that all production times are approximate estimates.
Shipping Locations
Photographer Supply Co. proudly offers worldwide shipping. We deliver to over 57 countries and are constantly working to expand our reach. Our trusted delivery partners include renowned courier services such as DHL, FedEx, DPD and Post Service.
Delivery Timeframes and Options
After crafting your order, we prepare it for shipping. Delivery timeframes depend on the selected shipping option:
DHL: 1-2 days
FedEx: 5-9 days
DPD: 5-9 days
Post service: Europe (5-14 days), US (7-14 days), Canada (10-30 days), Australia (10-30 days).
(Please note that shipping timeframe counts only working days).
Shipping Costs
We offer free shipping for Standard Delivery over 200 €. All shipping fees will be calculated at checkout.
Customs, Duties, and Taxes
Photographer Supply Co. is not responsible for any customs duties or taxes applied to your order. Any additional charges incurred during or after shipping are the customer's responsibility.
Shipping Confirmation & Order Tracking
Once your order is dispatched, you will receive a Shipping Confirmation email that includes a tracking number. The tracking number becomes active within 24 hours, allowing you to monitor your shipment until it arrives.
Damages & Lost Packages
If you order arrived damaged, take a photo and form a claim with courier company while they are at your place (or you are at post office). All the orders provided to transport companies are well packed and secure, it should be delivered securely. If that isn’t made, transport company is held responsible and all the damage should be refunded by transport company.
If main packaging box is in good condition but products are damaged – contact us at hello@photographersupplyco.com.
If your order wasn’t delivered within maximum shipping timeframe, contact us as soon as possible at hello@photographersupplyco.com.
Contact Us
For further inquiries or special shipping requests, please reach out to our customer service team at hello@photographersupplyco.com. We value your trust in Photographer Supply Co. and are committed to making your shipping experience smooth and pleasant.